Terms & Conditions

The following Terms and Conditions apply to all transactions on the Louise Young Cosmetics website, please read them carefully.

Returns & Order Cancellation

If a product has been damaged in transit, or in the unlikely event that it does not fully meet your expectations, please contact us within 3 working days of order receipt to arrange a replacement or a refund and return of the item. In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge.

Cancellation of Orders

If you wish to cancel BEFORE we have sent goods, you must do so by email. If your order has not been sent, it will be cancelled and there will be no charge.

If you change your mind and cancel AFTER your order has been sent or after receiving the goods the following procedures apply:

When you receive your order, as per the EU Distance Selling Directive, you have a “cooling off period” of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused and unopened with the seal intact – in the same condition as they were originally dispatched from Louise Young Cosmetics. For reasons of hygiene we will not accept for exchange or refund any item which has been opened, used, or is not in the exact condition in which it was dispatched by us.

Please contact us by email to confirm which items are being returned. We will then supply you with an address to send the goods back to us. Louise Young Cosmetics is not responsible for returned goods that are lost or damaged in transit. We strongly advise that customers use Recorded Delivery or a similar tracked service and obtain the necessary insurance which will cover the value of the items should they be lost in transit. There will be no refund of the cost of returning the goods unless there are deemed faulty. Refunds will be made within 7 days of receipt of the returned goods.

These conditions do not affect your statutory rights.

Order Confirmation

You will be sent an email confirming receipt of your order with Louise Young Cosmetics. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

Louise Young Cosmetics reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.


All designs, text and graphics contained in this website are the copyright of Louise Young Cosmetics. Except solely for your personal use, no part of this website may be copied or adapted without the prior written consent of Louise Young Cosmetics.